Reference

Explore What Our Terms Cover

These terms set out exactly what you agree to when you open a tejmatka account — covering how your account works, what we expect from you, and what…

Eligibility by local lawAccount & wallet rulesDeposit via UPI, Paytm, PhonePeWithdrawal conditionsDispute resolution
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tejmatka Explore What Our Terms Cover
REACH OUR TERMS TEAM

Open a Query About These Terms

If a clause in these terms is unclear, or you need to raise a concern about how a term has been applied to your account, our dedicated support team is ready to help. Queries about the terms can be sent through any of the channels below, and we aim to respond within 24 hours on business days.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our team can walk you through any clause and confirm how it applies to your specific account situation, usually within minutes.

Email Support

Send a detailed query to our support email and receive a written response you can keep for your records. We treat all terms-related emails as priority correspondence and respond within one business day.

Help Centre

Our on-site help centre contains plain-language summaries of every major clause. Search by topic — account rules, withdrawals, eligibility — and find the relevant section of these terms linked directly.

HOW WE HANDLE YOUR ACCOUNT

Switch Between Rights You Hold Here

Your account data and activity are managed in line with these terms and our privacy commitments.

Data Handling

We collect only the data needed to operate your account — name, contact details, payment identifiers for UPI, Paytm or PhonePe, and transaction history. We do not sell your data to third-party marketing firms under any circumstance.

Cookie Policy

Our platform uses session cookies to keep you logged in and preference cookies to remember your lobby layout. You can manage cookie settings from your browser at any time without affecting your account access or wallet balance.

Account Security

Accounts are protected by password hashing and two-factor authentication where enabled. If we detect unusual login activity, we may temporarily restrict access and contact you via your registered email or phone number to verify identity.

Data Retention

We retain your transaction and account records for the period required by applicable law, typically seven years from the last account activity. After the retention period, personal data is deleted or anonymised in line with our internal policy.

Your Contact Rights

You may request a copy of the personal data we hold on your account, ask us to correct inaccurate records, or submit a deletion request where permitted by law. All such requests are handled through our support email within 30 days.

Account Closure

You may request account closure at any time via live chat or email. Once confirmed, any remaining INR balance in your wallet will be returned to the original payment source — UPI, Paytm or PhonePe — after the standard identity verification step.

Discover Answers to Common Terms Questions

The questions below address what our account holders ask most frequently about these terms — eligibility, data access, account rules and what happens when a dispute arises. If your question is not here, contact our support team directly.

Eligibility depends entirely on local law in your state or territory. Access is available where local law permits it. If your region restricts the activity, these terms do not extend participation rights to you, and you should not attempt to register.

We may update these terms at any time. When changes are material, we will notify you via your registered email or display a notice on the platform. Continuing to use your account after that notice counts as acceptance of the revised terms.

Any confirmed INR balance remaining in your wallet at the time of closure is returned to your original payment source — UPI, Paytm or PhonePe. The refund is processed after standard identity verification, usually within three to five business days.

Email our support team with your account ID and a clear description of what data you need. We will compile and send your records within 30 calendar days, in line with applicable data protection requirements and these terms.

Raise the issue via live chat or email, quoting the relevant clause number. Our support team will review the application of that term and provide a written response. If unresolved, the matter can be escalated to our internal dispute resolution process.

These terms permit one account per person. Holding multiple accounts linked to the same identity is a breach of these terms and may result in all associated accounts being suspended and any pending withdrawals being held pending investigation.

Transaction and account records are retained for the period required by applicable law, typically seven years from the date of your last account activity. After that period, records are deleted or anonymised per our internal data retention schedule.

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